G11 – Responsible Gambling Guide
We are committed to ensuring that g11 users enjoy digital entertainment safely and in a balanced way. This page provides a comprehensive guide to identifying risks and practising self-control in gaming.
Our Commitment to Responsible Gambling
G11 acknowledges its social responsibility to provide a safe gaming environment and to continuously promote awareness of the importance of responsible gambling.
We offer a range of self-control tools, including deposit limits, cooling-off periods, and a self-exclusion programme to help users better manage their gambling habits.
Recognising the Signs of At-Risk Behaviour
- Frequently increasing the amount wagered without any clear limit.
- Needing to gamble for longer periods to feel satisfied.
- Feeling anxious, restless, or irritable when not gambling.
- Hiding gambling habits from family and friends.
- Neglecting daily responsibilities in favour of gambling.
Recognising these signs early allows users to take action before the situation becomes serious.
Tips for Setting Time & Budget Limits
Self-control is the cornerstone of keeping online entertainment positive. g11 encourages users to:
- Setting session time limits and sticking to a planned schedule.
- Setting a daily or weekly limit on the amount of money deposited.
- Always stay aware of your current financial situation and avoid gambling with funds needed for other essentials.
Users can utilise the deposit limit feature in their account to help monitor and manage their spending.
Self-Control Tools at g11
G11 offers a variety of options to help users take control of their gambling habits:
- Deposit Limit: Set a cap on the total amount allowed for deposits within a given period.
- Break / Cooling-Off: An option to take a temporary break from gaming by suspending account access for a short period.
- Self-Exclusion: A programme for users who wish to block access to the platform for an extended period as part of their recovery.
Our support team is also on hand to provide assistance and information about this programme whenever needed.
Minor Protection & Life Balance
G11 enforces a strict policy prohibiting access to individuals under the age of 18. Identity verification is carried out to ensure full compliance.
We also emphasise the importance of maintaining a healthy life balance, encouraging users to seek professional help if they feel their gambling habits are negatively affecting their mental health or finances.
If you or someone you know needs support, please reach out to a counselling centre or relevant organisation in Malaysia.