G11 – Data Protection Privacy Policy
G11 is committed to protecting your personal information. This Privacy Policy explains the types of data we collect, how we use it, and your rights as a user of our platform.
Last updated: January 2026
Information We Collect
Account & Registration Information
When you register an account, we collect information such as your name, email address, phone number, and identification ID required for identity verification and account security.
Device & Browser Information
G11 collects technical data such as device type, IP address, browser type, and language settings to enhance the user experience and optimise the interface.
Local Payment & Transaction Information
We record your payment information for transactions in MYR, including approved payment methods, for the purpose of processing deposits and withdrawals.
Cookies & Usage Data
We use cookies and other tracking technologies to ensure optimal platform performance, store user preferences, and analyse web traffic anonymously.
How We Use Your Information
- Managing user accounts and processing transactions quickly and securely.
- Providing responsive customer support and resolving technical issues.
- Sending important notifications, promotional offers, and product updates.
- Complying with legal obligations and data security regulations.
- Conducting analysis and improving the user experience on the g11 platform.
Cookies & Tracking
G11 uses cookies to store login sessions and user preferences, as well as to collect analytics data that helps us improve our services. You can manage cookie usage through your browser settings, though some platform features may be affected if cookies are disabled.
We do not use cookies to collect sensitive personal information without your consent.
Data Storage & Security
G11 applies strict technical and organisational measures to protect your personal data from unauthorised access, disclosure, modification, or destruction. All data is stored on secure servers with industry-standard encryption.
Your data is retained only for as long as necessary for the stated purposes, or as required by applicable law.
Sharing Information with Third Parties
G11 does not sell or disclose your personal information to third parties without your consent, except in the following circumstances:
- Sharing with service providers involved in account management and payments, bound by confidentiality agreements.
- When required by law, court order, or a competent authority.
- For aggregated research and analysis purposes that do not reveal individual user identities.
We always ensure that third parties uphold their responsibility to comply with data protection laws.
User Rights Over Personal Data
You have the right to access, correct, or delete the personal information we hold about you, in accordance with applicable Malaysian law. Requests can be submitted through our support channels.
You also have the right to withdraw your consent for the use of your data for marketing purposes at any time, without affecting your access to core services.
Policy Changes & Contact Us
G11 reserves the right to amend this Privacy Policy at any time by publishing the latest version on our website. Continued use of the platform after any amendments will be considered acceptance of the updated terms.
For any enquiries or requests related to our privacy policy, please reach out to our support team at: [email protected]
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